1. Introduction

At Powapacs Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy
explains how we collect, use, store and protect your personal data when you use our website,
engage with our services, or contact us directly. This policy complies with the UK General Data
Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following personal data:
• Identity Data – Full name, title, company name
• Contact Data – Email address, phone number, billing/delivery address
• Technical Data – IP address, browser type, device information, cookies
• Usage Data – Information about how you use our website and services
• Marketing Preferences – Communication preferences and opt-in details

3. How We Collect Your Data

We collect data through:
• Contact forms on our website
• Direct correspondence (email, phone, in-person)
• Order processing or registration
• Cookies and tracking technologies when you use our website

4. Why We Use Your Data (Lawful Basis)

We process your personal data to:
• Respond to enquiries or service requests
• Deliver products and services you order
• Process payments and invoices
• Improve our website and customer service
• Comply with legal obligations
• Send marketing communications (only with your consent)

5. Sharing Your Data

We do not sell your data. We may share personal data with:
• Our professional service providers (e.g., hosting, CRM, accounting)
• Delivery and logistics providers for order fulfilment
• Regulatory bodies when legally required
All third parties are contractually bound to keep your information confidential and use it only as
instructed by Powapacs.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for 

including legal, accounting, or reporting requirements. Retention is typically:
• Customer & order records: 7 years
• Marketing consent records: until withdrawn
• Enquiry emails: 12 months

7. Your Rights

You have the right to:
• Access your personal data
• Correct any inaccurate or incomplete data
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to certain data processing
• Withdraw consent at any time (for marketing)
• Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise any of these rights, contact us at: info@powapacs.co.uk

8. Security

We take appropriate technical and organisational security measures to protect your data against
unauthorised access, loss, misuse, or alteration. This includes SSL encryption, secure storage,
password protection, and access control.

9. Cookies

Our website uses cookies and analytics tools (such as Google Analytics) to enhance user
experience and improve performance. You can control cookie preferences via your browser
settings. See our [Cookie Policy] for more details.

10. Policy Updates

We may update this Privacy Policy from time to time. Any significant changes will be notified on
our website. Please check back regularly to stay informed.